Effective Date: October 10, 2018
PingCAP collects personal information from you in various ways, including when you visit the Site, create an account with us, purchase, enroll in and use our programs, participate in our social media communities, such as on Twitter, and when you send us feedback.
The personal information we collect about you personally may include:
We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you. “Clickstream” data (e.g., information regarding which of our Web pages you access, the frequency of such access, and your product and service preferences) may be collected by PingCAP itself, or by our service providers, using cookies, Web beacons, page tags, or similar tools that are set when you visit our Site or when you view an advertisement we have placed on another website. Clickstream data and similar information may be used: for administrative purposes; to assess the usage, value and performance of our online products and services; to provide you with information concerning products and services offered by PingCAP; to improve your experience with our Site; and as otherwise permitted by applicable law or regulation. If you are a PingCAP client, this information helps us suggest products or service offerings that may be of interest to you. This information may be processed by us for the purposes described above, or on our behalf by third parties, solely in accordance with our instructions.
When you visit this site, your browser may be momentarily directed to the website of an ad server or other third party service provider. This re-direction process will not be apparent to you. These third party websites automatically receive your IP address when this happens, and they may also collect information from your interaction with our Site including computer and connection information, standard web log information, and ad information. Such information does not identify you individually.
Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. We do not modify your online experience based upon whether such a signal is broadcast.
We may use your personal information for multiple internal and external purposes, including but not limited to:
If your relationship with PingCAP ends, PingCAP will continue to treat your personal information, to the extent we retain it, as described in this policy.
For United States residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, and other applicable law. For European Union residents, we undertake marketing only with your express affirmative consent and in compliance with applicable data privacy laws. EU residents will not be added to the marketing lists unless they have already provided express affirmative consent consistent with applicable data protection laws.
PingCAP does not share personal information with unaffiliated third parties for those third parties’ own purposes. PingCAP may, however, share personal information with our third party service providers, agents, contractors, or partners in connection with services that these individuals or entities perform for, or with PingCAP.
Third Parties that assist PingCAP in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services to PingCAP and only for the purposes that PingCAP dictates.
PingCAP may also disclose your personal information to investigate, establish, and protect PingCAP’s legal rights and interests or pursuant to your express consent. Under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations; for instance, when responding to a subpoena or similar legal process, to protect against fraud and to otherwise cooperate with law enforcement or regulatory authorities.
While we make every effort to ensure that all information we hold about you is accurate, complete and up to date, you can help us by promptly notifying us if there are any changes to your personal information.
We store personal information for different periods of time consistent with the purposes for which they were originally collected, as subsequently further authorized, or when required or allowed under applicable law.
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. We do not share your personal information with third parties or corporate affiliates for their direct marketing purposes.
Individuals in Europe have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) the right to data portability. Individuals in Europe may also have the right to lodge a complaint about the processing of their personal data with their local data protection authority. You can contact us at the information provided below.
You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorized disclosure of your personal information. We will process your request within the time provided by applicable law.
Individuals in Andorra, Argentina, Australia, Canada, Faroe Islands, Guernsey, Hong Kong, Israel, Isle of Man, Japan, Jersey, Mexico, New Zealand, Singapore, South Korea, Switzerland, Uruguay, and certain other jurisdictions may also exercise these or similar rights.
If you believe that PingCAP may be processing data about you and wish to have access to that information, we can provide you with that data or at least an explanation of why we cannot do so in the particular context, such as if responding to the request would be unreasonably expensive.
Please also let us know if you have any questions, concerns, disputes, or issues. We are always open to dialogue to resolve issues. If your concerns cannot be resolved, we can enter into appropriate third-party neutral dispute resolution. If you need to reach us about a privacy or data protection issue, please contact us using the contact information below.
PingCAP is committed to protecting the privacy and confidentiality of your personal information. While we implement security measures to help safeguard your data, no physical or electronic security system is impenetrable. We cannot guarantee the security of our servers or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
This Site is not intended for children. We do not knowingly collect personal information from children under the age of 13, and in the event that we learn that a child under the age of 13 has provided information on our Site, we will delete that information as soon as possible.
This policy provides a general statement of the ways in which PingCAP protects your personal information. You may, however, in connection with specific products or services offered by PingCAP, be provided with privacy policies or statements that supplement this policy. This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our Site.
You may contact us at the address below with any questions, complaints or claims regarding the Site:
PingCAP (US) Inc.
2955 Campus Drive #110
San Mateo, CA 94403