- Service Level Agreement for TiDB Cloud Services updated on July 10, 2023
This update includes:- Updated the Service Credit for TiDB Dedicated and TiDB Serverless
- Service Level Agreement for TiDB Cloud Services updated on October 28, 2022
This update includes:- Removed the references to the Developer Tier and replaced them with those to the Serverless Tier
- Service Level Agreement for TiDB Cloud Services updated on April 18, 2022. This update includes:
- Increased our service commitment for monthly uptime percentage to 99.99% and revised the service credits accordingly;
- Explicitly stated that the SLA does not apply to any features in beta
version; and - Added one limitation (i.e., Article 6.1.11) regarding any features in beta
version, such as TiFlash.
- Service Level Agreement for TiDB Cloud Services updated on March 31, 2022
This update includes:- Increased our service commitment for monthly uptime percentage to 99.9% and revised the service credits accordingly;
- Added customer obligations section for the service credit as the new Section 4;
- Added one limitation (i.e., Article 6.1.9) and specified the wordings of several limitations; 、
- Removed the advance notice for SLA; and
- Specified several definitions in Section 1.
- Service Level Agreement for TiDB Cloud Services updated on November 9, 2021.
This update includes:- Specified and combined the limitations for “Minutes Unavailable in Month” (i.e., Articles 5.1.6 and 5.1.8 of the SLA updated on May 8, 2021) by the current Article 5.1.6; and
- Explicitly excluded the Developer Tier.
- Service Level Agreement for TiDB Cloud Services updated on May 8, 2021