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Lasted Update on February 28, 2025

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PingCAP (US), Inc. and its affiliates (hereinafter referred to as “PingCAP”, “we”, “our”, or “us”) understand that privacy is important to visitors to our websites (our “Sites”).  This Cookies Policy explains how we collect, use, and share your personal information when you use the Sites.

PERSONAL INFORMATION WE COLLECT

We process personal data that you voluntarily provide to us, including:

  • Contact Form: (legal basis – performance of (pre-)contractual duties);
  • Job Applications: (legal basis – performance of (pre-)contractual duties);
  • Periodic Updates and Feature Releases: (legal basis – consent);
  • Demo-Request: (legal basis – performance of (pre-)contractual duties);
  • Downloading Resources: (legal basis – performance of (pre-)contractual duties), and/or legitimate interest for the purpose of direct advertising or other forms of marketing or advertising).
  • Social Media: (legal basis – consent);
  • Participation in a Survey or Promotion: (legal basis – consent);
  • Event Registration: (legal basis – consent).

Information we collect includes, for example,

  • Contact information: your name, email address, phone number, mailing address, billing address, and usernames.
  • Demographic data: your job title, company name, city, state, and country.
  • Content and communications: any data you enter into any “free text” boxes on our forms, comments in our chat forms, and communications with us on social media and other platforms (like GitHub and Twitter), through phone, or messaging services (like Slack) (“User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

We also collect certain data that your browser transmits to our website server (i.e. log files) as well as data that we collect via the use of cookies or similar technologies, including:

  • Geolocation data: Depending on your device settings, we may collect geolocation data when you visit our Sites and use our Products. For example, we may derive your general location using your IP address.
  • Identifiers and device information: When you visit our Site, your device’s operating system, device identifier, customer ID and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Sites (e.g., number of clicks, pages viewed, information searched for), and the website you visited before and after coming to our Site (i.e., referrer header) are logged automatically. When you submit a support ticket, we receive data from the user agent string of your browser, which includes device information, browser information, OS information, city, state, country, and IP address.

(legal basis: legitimate interest in maintaining functionality, stability and security of our Sites).

OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES

Our Sites use cookies. “Cookies” are small text files, typically containing a unique string of letters and numbers, stored on your hard drive by a Site. When you return to the Site using the same browser, the Site can read the cookie and thereby gather information about your usage over time. Among other things, we use cookies and other technology to see which areas and features are popular and to count visits, which helps us to improve our Sites, our Products, and your experience.

These cookies will be categorized under one of the following:

Necessary

Necessary cookies are required to enable the basic features of the Sites, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Uncategorized

Uncategorized cookies are those that are being analyzed and have yet to be classified into a category.

HOW TO CONTROL AND MANAGE THE USE OF COOKIES

For visitors from EU countries and the UK, by clicking on the “Accept All” button on the Site’s cookie banner, you agree to the use of optional cookies on our Site. Your consent can be withdrawn (for all or individual cookies) at any time with effect for the future by directing your request to legal@pingcap.com. The withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. For other visitors, based on your location, you may choose to opt in or opt out as provided in the cookie banner.

For all visitors, you may refuse to accept cookies from the Sites at any time by adjusting the cookie setting on your browser. You can also delete the cookies that are stored on your device. However, blocking, disabling or deleting cookies may limit your ability to view all or part of the pages of our Sites. Further information about the procedure to follow in order to block or disable cookies can be found on your Internet browser provider’s website. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.

You should be aware that any preferences will be lost, if you delete all cookies and many websites will not work properly or you will lose some functionality.

TO WHOM WE MAY DISCLOSE YOUR PERSONAL DATA

For the above mentioned purposes we may share your personal data with the following recipients:

  • Our employees and Affiliate companies, where necessary in order to perform our services (for example, customer support);
  • IT service providers who provide hosting, maintenance and security services for our Site;
  • Advertising and web-analysis partners (e.g. Google LLC) who provide certain services to us in connection to our Site;
  • With our business partners and other third parties, such as our sponsors and cosponsors of events, whose information we believe may be relevant to you or research and advisory firms whose reports are offered through our Sites
    Any other person/company upon your consent if necessary;
  • Where disclosure is required (i) by law or regulation or (ii) to establish, exercise or defend legal claims, we may also disclose personal data to a competent authority, such as supervisory, regulatory or criminal authorities, courts of law or other third parties who advise us in this context (e.g. lawyers or forensics experts).

DATA SUBJECT RIGHTS

In accordance with applicable laws, you have the right to access your personal data, to request deletion or correction of your personal data, to object to the processing of your personal data, to request restriction of your personal data as well as the right to data portability. To exercise these rights, please email your request to legal@pingcap.com.

You can stop receiving promotional emails from us by clicking on the “unsubscribe link” provided in such emails or by contacting us at the contact details set forth below. In addition, you can make changes to your preferences in our Preference Center. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you transactional communications (e.g., non-promotional emails such as emails about training and events you registered to attend and technical or security notices).

LINKS TO THIRD-PARTY WEBSITES

The Sites contain links to third-party websites. We have no control over the content or privacy practices of these other websites. Please read the respective data protection provisions of other websites that you visit.

CHANGES TO THIS POLICY

PingCAP may modify or update this Cookie Policy from time to time to reflect the changes in our practices. If we do so, we will notify you by changing the “Last Updated” date above. If we make any material changes, we will provide you with additional notice or obtain consent as may be required by applicable law.

LANGUAGE

The English language version of this Cookie Policy shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions, if any.

MORE INFORMATION

You can find out more about cookies here. If you are looking for more information, you can contact us at legal@pingcap.com